Privacy Policy

Effective Date: 01-01-2025

UTG Distribution Systems Trading LLC (“UTG,” “we,” “our,” or “us”) is committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the United Arab Emirates’ data protection regulations.

1. Information We Collect

1.1 Personal Information

When you interact with our website or services, we may collect personal information that you voluntarily provide, including but not limited to:

• Contact Details: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other credentials.
• Transaction Details: Billing information, order history, and payment details.
• Communication Records:Correspondence via email, phone, or other channels.

1.2 Non-Personal Information

We may also collect non-personal information automatically as you navigate through our website:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the site, clickstream data, and referring URLs.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We utilize the collected information for various purposes:

• Service Delivery: To process transactions, fulfill orders, and provide customer support.
• Communication: To send updates, newsletters, promotional materials, and respond to inquiries.
• Personalization: To tailor content and offerings to your interests and preferences.
• Analytics: To analyze website performance, user behavior, and improve our services.
• Legal Compliance:To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.
• Legal Obligations: When required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Securing data transmission using SSL/TLS protocols.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting periodic security assessments and updates.

5. Your Rights and Choices

Under UAE data protection laws, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your data for specific purposes.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at info@utgme.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from a child, we will take appropriate steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

UTG Distribution Systems Trading LLC
Industrial Area 18, Maleha Road
Sharjah, United Arab Emirates
Phone: +971 6 577 3752
Email: info@utgme.com